Short answer: your parcel is sent with Amorexa as the sender and no product name on the outside; orders are dispatched within 0–2 business days and you get a tracking number by e-mail when they ship; EU and Swiss shipping is a flat rate per country with free shipping above a per-country basket value (for example €59 in Germany, France, Italy and the Benelux); you can pay by card, PayPal, iDEAL, Klarna, Bancontact or Apple Pay, with no account required; unopened products can be returned within 14 days of delivery, while opened intimate products cannot be returned for hygiene reasons.
That is the whole policy in one paragraph. The rest of this page answers the questions people actually send us before a first order, in the order they usually ask them.
What does the parcel look like?
The sender on the label reads Amorexa. There is no product name, no category and no description of the contents on the outside of the parcel. The courier sees a sender and a recipient, and so does anyone who picks the parcel up for you.
Two honest caveats. First, if the courier asks for a signature or leaves a card, the card shows the sender name, which is Amorexa; nobody can tell from that what the shop sells unless they look it up. Second, your order confirmation and shipping e-mails list the items you bought, because you need that to check your order. If a shared mailbox is a concern, use a private e-mail address for your account.
We say “discreet delivery” rather than making claims about the box itself, on purpose: we control what is on the label and we stand behind that; we do not make promises about box colours or tape.
When will it ship?
Orders are dispatched in 0–2 business days. Most are handed to the courier the next working day. When the parcel leaves, you receive an e-mail with the tracking number. We do not promise a transit time, because that depends on the courier and the destination, and we would rather tell you what we control (dispatch) than guess at what we do not.
Products marked “in stock” on the product page are available to ship; if something sells out between your order and dispatch, we contact you before anything else happens.
What does shipping cost, and when is it free?
Shipping is a flat rate per destination, and it becomes free once your basket reaches the threshold for your country. The live table is on the shipping page; this is how it stands as this guide is written:
| Destination | Standard delivery | Free delivery from |
|---|---|---|
| Germany, France, Italy, Belgium, Netherlands, Luxembourg | €9.90 | €59 and above |
| Austria | €9.90 | €89 and above |
| Spain, Portugal | €3.90 | €29 and above |
| Ireland, Denmark, Sweden, Finland, Poland, Czechia and the rest of the EU | €9.90 | €89 and above |
| Switzerland | €16.90 | €119 and above |
| Norway, Iceland and other non-EU Europe | €16.90 | €119 and above |
| United Kingdom | €14.90 | €99 and above |
| United States, Canada, Mexico | €21.90 | €149 and above |
| Latin America | €26.90 | €179 and above |
| Everywhere else | €26.90 | — |
The threshold is checked on the goods total after any coupon. A set discount or a welcome code that takes your basket below the threshold also takes away free shipping, which the cart shows before you pay.
Customs: parcels to Switzerland, the United Kingdom, Norway and other non-EU destinations can attract import VAT or duties collected by the courier. Those charges are set by your country, not by us, and are not included in our shipping price.
How can I pay?
At checkout you can choose:
- Credit or debit card (Visa, Mastercard)
- PayPal
- iDEAL (Netherlands)
- Klarna
- Bancontact (Belgium)
- Apple Pay
Payments are processed by Mollie, a licensed European payment provider; card details never touch our server. Prices on the site are shown including VAT, and the checkout recalculates the total for your delivery address.
You do not need an account. Guest checkout is on, and the only data we ask for is what the courier and the invoice require.
Is there a minimum age?
Yes. Amorexa sells to adults only. You confirm that you are 18 or over when you enter the site, and by placing an order.
Can I return something?
Unopened products: yes, within 14 days of delivery. Keep the product in its original sealed packaging, let us know within 14 days of receiving it, and send it back; once it arrives we refund to the payment method you used.
Opened intimate products: no. Vibrators, dildos, masturbators, lubricants, lingerie and anything else that is sealed for hygiene cannot be returned once the seal is broken. This is the hygiene exception in EU consumer law (Directive 2011/83/EU, Article 16(e)), and it is why our product pages and guides try to give you the dimensions, materials and features you need to choose before you order.
If something arrives damaged or is not what you ordered, that is a different situation: contact us with your order number and a photo and we sort it out. The full process is on the returns page.
Where should a first-time buyer start?
Pick by type, not by what is trending. Our guides compare the options in each category with the specifications side by side:
- Your first vibrator: which type to start with
- Couples’ first toys: remote eggs, wearable vibrators, kits and games
- Silexd Model 1 vs Model 2 and other dual-density dildos
- Realistic torso masturbators compared
- Which lube, which size: water vs silicone vs hybrid
Three products that come up most often in first orders, if you want a direct starting point: the Fun Factory Belle air pulse vibrator, the Silexd Model 1 realistic dildo and the Intense Deep Touch Vero torso.
Frequently asked questions
Does the parcel say “Amorexa” on it?
Yes, as the sender. It does not say what is inside. If you would rather the sender name was not visible to a household member, choose a courier pickup point where your country’s courier offers one.
Can I have it delivered to a pickup point or parcel locker?
Only if your courier offers that for parcels addressed to you; enter the pickup point’s address as your shipping address where the courier allows it. We do not offer a separate pickup-point option at checkout.
Will my bank statement show the shop name?
Payments are handled by Mollie, our payment provider. The descriptor on your statement is set by the provider and the payment method you choose, and it never contains a product name.
Do you ship worldwide?
We ship to the EU, Switzerland, the UK, Norway and most other countries; the table above lists the rates. If your country is not accepted at checkout, we cannot ship there.
Can I change or cancel an order?
If it has not been dispatched, yes: contact us straight away with the order number. Once a parcel has left, the 14-day return rule applies to unopened items.
Do you keep my data?
We keep what the order, the invoice and the courier require, and we e-mail you about offers only if you opted in. Payment card data is held by Mollie, not by us.
Is there a discount for a first order?
Yes: the WELCOME15 code takes 15 percent off a first order on eligible products. If the discounted total falls below your country’s free-shipping threshold, standard shipping applies.
What if the product is faulty?
Contact us with the order number and a short description or photo. A faulty product is covered regardless of whether it has been opened.
Products in this guide
- Fun Factory Belle Air Pulse Vibrator Raspberry
- Silexd Model 1 Realistic Penis Premium Silexpan Silicone Blue 17.5 cm
- Intense Deep Touch Vero Torso 5.5 kg
Related pages: Shipping · Returns
Sources
- Amorexa shipping zones and rates as configured in the shop on 2026-10-04 (flat rates and free-delivery thresholds per zone).
- Payment methods enabled at checkout on 2026-10-04 (Mollie: card, PayPal, iDEAL, Klarna, Bancontact, Apple Pay).
- Amorexa shipping and returns pages (https://amorexa.com/shipping/, https://amorexa.com/returns/).
- Directive 2011/83/EU (Consumer Rights Directive), Article 16(e), sealed goods not suitable for return for hygiene reasons.
- Delivery wording (sender Amorexa, no product name on the parcel) as confirmed by the shop owner on 2026-10-04.
