These General Terms and Conditions ("T&C" / "AGB") govern all contracts concluded between XxprezzLust Einzelunternehmen, the legal operator of Amorexa.com, and customers ("Buyer", "you") using the Amorexa online store.

By placing an order, the Buyer accepts these T&C in their entirety. Any deviating, conflicting, or supplementary terms and conditions of the Buyer shall not become part of the contract unless we have expressly agreed to their validity in writing.

The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to submit an offer (invitatio ad offerendum) under Swiss law.

By clicking "Place Order", the Buyer submits a binding purchase offer. The automatic order confirmation email only confirms receipt of the order and does not yet constitute acceptance of the offer.

The contract is concluded only when we send a dispatch confirmation, confirm acceptance separately, or dispatch the goods, whichever occurs first. We reserve the right to refuse or cancel orders, in particular in cases of stock unavailability, incorrect pricing, payment irregularities, suspected fraud, incomplete customer information, delivery restrictions, or legal compliance concerns.

No separately signed written contract is concluded between Amorexa and the Buyer. The contractual documentation consists of the order data submitted by the Buyer, the applicable Terms & Conditions available on the website at the time of purchase, the product information displayed on the website, payment confirmation data, shipping information, and any written communication between the Buyer and Amorexa.

All prices shown are in EUR (€) and include applicable VAT where required, unless stated otherwise. For deliveries outside Switzerland or the European Union, import duties, customs fees, local VAT, carrier handling fees, and other public charges may be charged upon import or delivery. These charges are the sole responsibility of the Buyer.

Payment is due at the time of placing the order. Orders are processed only after successful payment authorisation or receipt of payment.

All payments are processed through certified third-party payment providers. Amorexa does not store, access, or process full card data directly. Card verification, transaction authentication, fraud screening, chargeback handling, and payment security are managed by the respective payment provider.

Amorexa may accept standard card payments and, where supported by the payment provider, 3D Secure authenticated transactions. Non-authenticated card payments may be accepted where permitted by the payment provider and subject to automated risk checks.

In the event of a failed, reversed, disputed, suspicious, or unauthorised payment, Amorexa reserves the right to cancel the order, suspend dispatch, request additional verification, refuse service, and recover any costs, chargeback fees, payment provider fees, shipping costs, or losses incurred, to the extent permitted by law.

All orders are shipped in plain, discreet, unbranded packaging. No product descriptions, intimate product names, or identifying product marks are visible on the outside of the parcel.

Orders are processed on business days (Mon–Fri, CET) within 0–2 business days after order confirmation, subject to product availability, payment clearance, address validation, and carrier availability.

We deliver to selected destinations worldwide. Available shipping methods, delivery estimates, shipping charges and free-shipping thresholds depend on the delivery destination and order value. The applicable shipping options and charges are shown at checkout before you place your order. Current shipping information is also available on our Shipping page.

Delivery times are estimates and may vary depending on destination, carrier operations and circumstances outside our reasonable control. Customs, import taxes or other destination-specific charges may apply where required by applicable law.

Delivery times are non-binding estimates and may vary due to stock availability, customs clearance, public holidays, carrier delays, failed delivery attempts, incorrect address data, force majeure, or circumstances outside our control.

The Buyer is solely responsible for providing a complete, accurate, and deliverable shipping address at the time of order. This includes the correct recipient name, street name, house number, apartment or unit number, postal code, city, country, phone number, and any delivery-specific information required by the carrier.

If a parcel cannot be delivered because the Buyer provided an incorrect or incomplete address, refused delivery, failed to collect the parcel, was unavailable for delivery, or did not respond to carrier/customs requests, the Buyer remains responsible for all resulting costs. These may include original shipping costs, return shipping costs, re-shipping costs, customs charges, payment fees, storage fees, handling costs, and carrier surcharges.

If the parcel is returned to Amorexa or to our logistics partner due to incorrect or incomplete address information, we may, at our discretion and subject to product availability, offer one of the following options:

• re-ship the order to a corrected address after the Buyer pays the additional shipping and handling costs;
• ship the available items to a new address provided by the Buyer;
• replace unavailable items with alternative products chosen by the Buyer;
• wait until the same product becomes available again, if restocking is possible;
• refund the product price where required by applicable law, minus non-refundable shipping, return, handling, customs, payment, and carrier costs where legally permitted.

If returned items are no longer sellable due to hygiene, damage, opened packaging, customs handling, storage conditions, or carrier mishandling caused by failed delivery or incorrect customer information, Amorexa may refuse a refund to the extent permitted by law.

Consumers within the European Union have a statutory right of withdrawal of 14 days from receipt of goods pursuant to EU Directive 2011/83/EU, without giving any reason. To exercise this right, you must inform us within 30 days of receiving the goods via a clear statement (e.g. email to [email protected]).

Swiss consumers do not have a statutory right of withdrawal under Swiss law (OR), but we voluntarily offer a 30-day return policy subject to the conditions set out in §6 below.

Return requests must be submitted within 30 days of delivery by email to [email protected], including the order number, reason for return, and clear photos where relevant. Returns must not be sent back without our prior written return instructions.

Conditions for return:

• Items must be unused, unopened, undamaged, complete, and in their original sealed packaging.
• Hygiene-sensitive products cannot be returned once opened, unsealed, used, tested, or handled in a way that makes resale impossible.
• Products with broken hygiene seals, missing accessories, damaged packaging, visible use, odour, stains, or signs of handling may be rejected.
• Gift cards, digital products, downloadable items, personalised products, and clearance items are non-returnable unless mandatory law provides otherwise.

Return shipping costs are the responsibility of the Buyer unless the item is defective, damaged before delivery, or incorrectly sent by Amorexa.

Original shipping costs, return shipping costs, carrier fees, customs charges, import duties, payment fees, and handling fees are non-refundable unless the return is caused by our error or mandatory consumer law requires otherwise.

Approved refunds are issued to the original payment method within 7–10 business days after receipt and inspection of the returned item. We may reduce or refuse a refund if the returned item is used, opened, incomplete, damaged, contaminated, not in original sealed packaging, or no longer suitable for resale for hygiene reasons.

For Swiss customers, statutory warranty rules under the Swiss Code of Obligations apply. New products are generally subject to a two-year warranty period under Swiss law, unless a legally valid limitation or exclusion applies.

For EU consumers, mandatory statutory conformity rights under applicable EU and national consumer law remain unaffected. The seller may be liable for lack of conformity that existed at the time of delivery and becomes apparent within the applicable statutory period.

Warranty claims apply only to manufacturing defects or lack of conformity existing at the time of delivery. Warranty does not cover damage or defects caused by misuse, improper handling, unauthorised modification, incorrect cleaning, normal wear and tear, battery leakage, incorrect storage, failure to follow instructions, accidental damage, or use contrary to the product’s intended purpose.

For hygiene-sensitive products, warranty inspection may require photos, videos, batch information, product serial number, packaging, and a written description of the issue. Where required, the Buyer must follow our return or inspection instructions before any replacement, repair, or refund can be assessed.

Where legally permitted, Amorexa may choose the appropriate remedy: repair, replacement, partial refund, full refund, or rejection of the claim if no defect can be verified.

Amorexa is not liable for indirect, incidental, consequential, special, or commercial damages, including loss of profit, loss of data, emotional distress, reputational harm, failed events, personal expectations, customs delays, carrier delays, or third-party service failures, except where liability cannot be excluded by mandatory law.

Nothing in these Terms excludes liability for intent, gross negligence, personal injury, or any liability that cannot be excluded under applicable mandatory law.

The Buyer confirms that all information submitted during checkout is true, complete, current, and suitable for delivery. Amorexa relies exclusively on the information provided by the Buyer and by the payment and shipping providers.

Amorexa is not responsible if an order cannot be delivered because the Buyer provided an incorrect, incomplete, outdated, fake, misleading, non-existent, or non-serviceable address, or if the Buyer failed to provide required delivery details such as apartment number, building access, phone number, customs information, or recipient name.

If the Buyer later contacts Amorexa and provides a correct address, Amorexa may, at its discretion and subject to stock availability and carrier feasibility, arrange delivery to the corrected address after the Buyer pays all additional costs.

If the originally ordered products are no longer available at that time, the Buyer may choose, where possible:

• to wait until the product becomes available again;
• to choose an alternative product of equal or higher value and pay any price difference;
• to choose an alternative product of lower value and receive the difference where applicable;
• to receive a refund where required by applicable law, less non-refundable costs where legally permitted.

Amorexa does not guarantee that returned or undeliverable items can be reserved, resold, re-shipped, or kept in stock. Stock availability may change at any time, especially for products supplied by third-party suppliers or external warehouses.

If the parcel is lost, destroyed, abandoned, seized, returned, or disposed of by the carrier, customs authority, warehouse, or logistics provider due to incorrect customer information, failed delivery attempts, non-collection, refusal of delivery, unpaid import charges, or lack of customer cooperation, Amorexa shall not be responsible for replacement or refund except where mandatory law provides otherwise.

Any attempt to purchase products by or on behalf of a minor is strictly prohibited and may be reported to the relevant authorities in accordance with applicable law.

The collection and processing of personal data is carried out in accordance with our Privacy Policy and Cookie Policy. These documents form an integral part of these Terms & Conditions.

All content on this website — including but not limited to product descriptions, images, graphics, logos, and text — is the property of XxprezzLust or its licensors and is protected by Swiss and international copyright law. Reproduction, distribution, or commercial use without prior written consent is strictly prohibited.

These T&C and all contracts concluded under them are governed exclusively by Swiss law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for all disputes arising from or in connection with these T&C is Bern, Switzerland, provided the Buyer is a merchant, a legal entity under public law, or has no general place of jurisdiction in Switzerland.

For consumers domiciled in the EU, the mandatory consumer protection provisions of the country of residence remain unaffected. EU consumers may also bring proceedings before the courts of their country of domicile.

We are not willing or obliged to participate in dispute resolution procedures before a consumer arbitration board.

For EU consumers: The European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Our email address for ODR purposes is: [email protected].

For Swiss consumers: You may contact the relevant cantonal conciliation authority (Schlichtungsbehörde) or seek mediation through a recognised Swiss arbitration body.

Should any provision of these T&C be or become invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original.

We reserve the right to amend these T&C at any time. The version in force at the time of placing an order shall apply to that order. Buyers will be notified of material changes via the website or email.

These T&C were last updated on May 10, 2026.