Shipping & Delivery
All orders are shipped in plain, unbranded packaging and processed on business days only, Monday to Friday, CET. Amorexa is a Swiss company; orders ship from Spain (EU). This page covers delivery times, shipping fees, customs, tracking, returns summary, and support details.
How orders are packed, sent, and tracked
A quick overview of packaging, carriers, and order tracking before your parcel arrives.
Packaging & Processing
All orders are shipped in plain, unbranded packaging and processed on business days only, Monday to Friday, CET. Amorexa is a Swiss company; orders ship from Spain (EU).
Carriers
- Switzerland: Swiss Post / DHL
- European Union: DHL & Partner Couriers
- Americas: DHL & Partner Couriers
- Worldwide: DHL International
Tracking & Status
Once the order ships, you receive a tracking link by email. Order status can also be checked through My Account.
Customs & Duties
Orders ship from Spain (EU). For deliveries to Switzerland and other destinations outside the EU, import VAT, customs duties, or handling fees may be charged by the carrier on delivery.
Estimated delivery windows by region
All delivery windows below are approximate and start after dispatch.
Switzerland
Dispatch 0–2 business days · arrival within 30 days at the latest
- Preparation time: 0-2 business days
- Handled by Swiss Post or DHL
- Processed Monday to Friday, CET
Europe
Dispatch 0–2 business days · arrival within 30 days at the latest
- Rates vary by destination
- Handled by DHL & Partner Couriers
- Transit may vary by destination and volume
United States & Americas
Dispatch 0–2 business days · arrival within 30 days at the latest
- Budget shipping available
- Handled by DHL & Partner Couriers
- Customs timing may affect final delivery
Worldwide
Dispatch 0–2 business days · arrival within 30 days at the latest
- Shipped with DHL International
- Final timing depends on destination and customs
- Seasonal peaks can add extra transit time
Delivery costs and free shipping
Free shipping is applied automatically at checkout once the required threshold is reached for the destination region.
Standard Shipping
€16.90Free shipping above €119. Dispatch 0–2 business days · arrival within 30 days at the latest.
Standard Shipping
€3.90Free shipping above €29. Dispatch 0–2 business days · arrival within 30 days at the latest. Spain, Portugal.
Standard Shipping
€9.90Free shipping above €59. Dispatch 0–2 business days · arrival within 30 days at the latest. DE, FR, IT, NL, BE, LU.
Standard Shipping
€9.90Free shipping above €89. Dispatch 0–2 business days · arrival within 30 days at the latest. Rest of the European Union.
Standard Shipping
€16.90Free shipping above €119. Dispatch 0–2 business days · arrival within 30 days at the latest. Non-EU Europe (Norway, Iceland, etc.).
Standard Shipping
€14.90Free shipping above €99. Dispatch 0–2 business days · arrival within 30 days at the latest. Import VAT / duties may apply.
Standard Shipping
€21.90Free shipping above €149. Dispatch 0–2 business days · arrival within 30 days at the latest. US, Canada, Mexico.
Standard Shipping
€26.90Free shipping above €179. Dispatch 0–2 business days · arrival within 30 days at the latest. Customs charges may apply.
Standard Shipping
€9.90Free shipping above €89. Dispatch 0–2 business days · arrival within 30 days at the latest.
Standard Shipping
€26.90Dispatch 0–2 business days · arrival within 30 days at the latest. Delivery times vary by destination.
Returns & refund summary
You may request a return within 30 days of delivery. Full details are available in our returns policy.
Email Us
Email [email protected] with your order number and reason for return.
Wait for RMA
Wait for return instructions and your RMA number before sending anything back.
Pack Securely
Include manuals and accessories and keep the packaging secure.
Refund Review
Approved refunds are issued within 3–5 business days after inspection, and in any case within 14 days of receiving your return.
Policy questions, answered
These are the key details customers usually ask about before or after ordering.
When do I receive my tracking link?
Once your order ships, you receive a tracking link by email and can also check status through My Account.
Are taxes, duties, or customs fees included?
Orders ship from Spain (EU). For deliveries to Switzerland and other destinations outside the EU, import VAT, customs duties, or carrier handling fees may apply on delivery under DAP terms.
Can I return an opened product?
Hygiene-sensitive items cannot be returned once opened or when the seal has been broken.
What if my parcel is damaged or incorrect?
Please contact us within 48 hours of delivery and send clear photos of the packaging and product.
Do you offer direct exchanges?
No. A new order must be placed once your refund has been completed.
Is there a warranty in Switzerland?
Swiss statutory warranty rights apply for manufacturing defects. Misuse is not covered.
Shipping address & order policy
Important terms governing delivery address responsibility, order processing, and applicable consumer rights.
Shipping & Contact Information
Customers are responsible for providing complete and accurate shipping information and for monitoring order-related communications associated with their purchase.
Contact Attempts & Ongoing Responsibility
Amorexa may attempt to contact customers regarding delivery issues, address verification, customs restrictions, payment review, or shipment delays where necessary. However, customers remain responsible for ensuring that their contact information and delivery details remain valid, reachable, and deliverable at all times.
14-Day Resolution Window
If an order has not been dispatched within 14 business days due to incomplete, incorrect, unverifiable, or delivery-restricted shipping information, Amorexa may contact the customer to request updated delivery details or provide further instructions regarding the order status.
Non-Recoverable Costs
Once an order enters processing, supplier allocation, packaging preparation, payment processing, fraud screening, or shipping workflow stages, certain operational, payment, carrier, handling, and logistics costs may become non-recoverable.
Refund Deductions for Cancelled or Undeliverable Orders
Where legally permitted, refunds for cancelled, refused, undeliverable, or unverified orders may be reduced by non-recoverable processing fees, shipping costs, supplier handling charges, return logistics expenses, or other operational costs already incurred during order preparation.
Your Legal Consumer Rights Are Not Affected
Nothing in this policy limits any mandatory statutory consumer rights applicable under Swiss law, EU consumer protection legislation, or other applicable laws.
Contact Amorexa
For shipping, returns, refunds, damaged item reports, or warranty-related questions, use the details below.