How to Order
Your complete guide from browsing to delivery
30-Day Returns
Unused, unopened items may be returned within 30 days. Email [email protected] with your order number to start an RMA. Hygiene-sensitive items cannot be returned once opened.
Damaged or Wrong Item?
Contact us within 48 hours of delivery with clear photos of the packaging and product. We'll make it right — replacement shipping and return costs are on us.
Refunds
Approved refunds are issued to your original payment method within 7–10 business days after we receive and inspect the return. Shipping fees are non-refundable unless the item was defective.
Customs & Import Duties
Orders ship from Spain (EU). For deliveries to Switzerland and other destinations outside the EU, import VAT or customs fees may apply upon delivery depending on the destination country. These charges are the customer's responsibility unless stated otherwise at checkout.
Still have questions?
Our team is happy to help with any order, shipping, or product inquiry.
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